Fractional COO & Operations Consultant

Sue Johnston

ClearOps Co

Clarity. Systems. Results.

Operational leadership for growing businesses — without the full-time overhead. I help SMBs fix what's slowing them down, understand their numbers, and build systems that actually stick.

Sue Johnston, Fractional COO
Fractional COO
Operations & Strategy
20+
Years in Operations

I'm the operator you bring in when the cracks are showing — or before they do. With over two decades leading operations across fleet, HVAC, roofing, and automotive service, I understand both the financial and the people side of a business simultaneously.

My work is practical, direct, and grounded in what actually moves the needle. I don't just hand you a report — I help you understand it, act on it, and build the systems to stay ahead of it.

Fleet HVAC Roofing Automotive Service M&A Integration PE-Backed Companies

What I Do

Services

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Fractional COO

Senior operational leadership on a flexible engagement — strategy, execution, and accountability without the full-time cost.

  • Operational strategy & planning
  • Team structure & accountability
  • Process improvement
  • Executive-level reporting
  • Growth & scaling operations
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Financial Analysis & Reporting

Turn your financial data into something your leadership team can actually use. Balance sheets, P&Ls, and dashboards that tell the real story.

  • Balance sheet analysis
  • Income statement review
  • Cash flow visibility
  • Custom KPI dashboards
  • Adjusted vs. reported comparisons
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SOPs & Documentation

Build the playbooks your team needs to operate consistently — without you in every room.

  • Standard operating procedures
  • Process documentation
  • Onboarding workflows
  • Compliance frameworks
  • Knowledge management
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Reporting Automation

Stop pulling the same reports manually every month. I build automated workflows so your data works for you.

  • Workflow automation design
  • Reporting pipeline setup
  • System integration
  • Dashboard automation
  • Monthly close efficiency

Financial Clarity

Know What Your Numbers Are Actually Saying

Most businesses have data. Few have clarity. My financial analysis work goes beyond the surface — flagging what's off, benchmarking what's possible, and turning a spreadsheet into a decision-making tool.

Balance Sheet Analysis

A deep review of your assets, liabilities, and equity position — with plain-English explanations, health ratings, and questions worth asking your team.

Current Ratio DSO Working Capital Debt Structure Intercompany Items

Income Statement Review

Revenue, margins, and expense trends — compared quarter over quarter with industry benchmarks and flags on anything that moved more than 15%.

Gross Margin Net Income Adjusted vs Reported Expense Trends

Let's Talk

Work With Me

Tell Me About Your Business

Fill out a quick intake so I can understand where you are and where you want to go. I'll follow up within one business day.

Schedule a Discovery Call

Prefer to jump on a call? Grab a 30-minute slot below. No pitch — just a real conversation about your business.

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Or email directly: [email protected]