ClearOps Co
Service Repair — Aged RO Dashboard
Service Repair
Shared Services
Landscaping
Transportation
As of Mar 2026
365 ROs
Branch
Status
Aging
Total Open ROs
365
repair orders
Total RO Value
$954K
open dollar amount
ROs > 10 Days
159
44% of selected ROs
ROs > 30 Days
71
19% of selected ROs
Avg Age (Days)
17.0
across selected ROs
Aging Distribution
RO count by age bucket — click to drill
0–10 Days
11–30 Days
31+ Days
Status Breakdown
Open ROs by current status — click to drill
Dollar Value by Age
Total $ exposure per bucket — click to drill
0–10 Days
11–30 Days
31+ Days
Branch Comparison
Total RO count (navy) vs. 31+ day flags (gold) — top 10 by volume — click a branch to drill
Total ROs
31+ Days
Function
Priority
Period
Open Requests
284
across all functions
SLA Compliance
87%
target: 95%
Avg Resolution Days
4.8
target: <3.0
Requests > 7 Days
61
21% of open
Escalations (QTD)
18
target: <10
Request Volume by Function
Open work items this quarter — click to drill
SLA Compliance by Function
% requests resolved within SLA — click to drill
Aging — Open Requests
Days since submission
0–3 Days
4–7 Days
8+ Days
Monthly Intake vs. Closed
Jan–Mar 2025 request flow
Intake
Closed
Capacity Utilization by Team
% of available bandwidth in use
Finance / AP88%
Target: <85%
IT Support76%
Target: <85%
Facilities61%
Target: <85%
Function Scorecard
Q1 performance snapshot
| Function | Avg Days | SLA % | Status |
|---|
| HR | 6.2 | 79% | Watch |
| Finance/AP | 5.1 | 87% | Watch |
| IT Support | 2.8 | 94% | On Track |
| Facilities | 3.4 | 91% | On Track |
| Other | 4.9 | 82% | Watch |
Service Line
Crew
Period
Jobs Completed
412
Q1 all service lines
Open Estimates
$287K
68 quotes pending
Equip Utilization
71%
target: 82%
Avg Job Cycle (Days)
3.2
target: <2.5
Callback / Rework
4.8%
target: <2%
Revenue by Service Line
Q1 — click a bar to drill
Quote-to-Close Rate
Estimates converted — click to drill
Equipment Utilization — Monthly
Revenue days vs. available fleet days
Utilized
Target 82%
Open Estimate Aging
Days since quote issued — click to drill
0–7 Days
8–21 Days
22+ Days
Crew Productivity
Billable hours as % of total paid hours
Crew A — Install81%
Target: 80%
Crew B — Maintenance77%
Target: 80%
Crew C — Mixed69%
Target: 80%
Crew D — Irrigation74%
Target: 80%
Service Line Scorecard
Q1 performance snapshot
| Line | Margin | Callback% | Status |
|---|
| Maintenance | 44% | 3.1% | Watch |
| Install/Design | 38% | 6.2% | Watch |
| Equip Sales | 28% | 1.1% | On Track |
| Irrigation | 41% | 2.8% | On Track |
Division
Lane
Period
Loads Covered (QTD)
1,842
brokerage + fleet
On-Time Delivery
91%
target: 94%
Asset Utilization
78%
target: 85%
Claims / 100 Loads
1.2
target: <1.0
Avg Load Cycle (Days)
2.3
target: <2.0
On-Time Performance — Monthly
OTP % by division Jan–Mar
Brokerage
Fleet
Warehouse
Asset Utilization — Fleet
Revenue days vs. available — click to drill
Utilized %
Target 85%
Load Volume by Division
Total loads covered Q1 — click to drill
Brokerage
Warehouse
Fleet Rental
Exception & Rework Rate
% transactions requiring correction Jan–Mar
Brokerage
Fleet
Warehouse
Cross-Division Health
Key operational indicators vs. target
OTIF — All Divisions88%
Target: 93%
SLA Compliance94%
Target: 95%
PM Compliance — Fleet91%
Target: 95%
Carrier Repeat Usage71%
Target: 70% — On Track
Overtime % of Payroll14%
Target: <8%
Division Scorecard
Q1 performance snapshot
| Division | OTP | Util% | Status |
|---|
| Brokerage | 91% | — | Watch |
| Warehousing | 95% | 83% | On Track |
| Fleet Rental | 89% | 78% | Gap |